Terms & conditions

Last updated: 19 October 2026

1. Who we are

FlashKicks — Andre Fernandes, sole trader
12 Beckhampton Close, Manchester M13 9DH, United Kingdom
VAT: not registered (no VAT charged)
E-mail: support@flash-kicks.com · Phone: +44 20 3351 8363

2. Scope

These terms apply to every order placed on www.flash-kicks.com by consumers and business customers. By placing an order you accept these terms. They are governed by the law of England and Wales, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you are a consumer living elsewhere, you also keep the protection of the mandatory consumer law of your country of residence. These terms are available in English, Portuguese, Spanish, French, Italian and Dutch.

3. Products

We sell 100% authentic, brand-new sneakers in their original packaging. Product photos are as accurate as possible; slight differences in colour may occur due to screen settings. Nike, adidas and New Balance are trademarks of their respective owners; FlashKicks is an independent retailer, not an authorised representative of these brands.

4. Prices and currencies

Prices are shown in euro (EUR), US dollar (USD) or British pound (GBP), depending on the currency you select. Prices in USD and GBP are converted from our euro prices. FlashKicks is not registered for VAT, so no VAT is added to our prices. You pay the amount and currency shown at checkout. Shipping costs are shown in the bag and at checkout before you pay. “RRP” means the manufacturer’s recommended retail price. Obvious pricing errors do not bind us; in that case we will contact you and you may cancel free of charge.

We ship from the United Kingdom. For deliveries outside the UK (including the European Union), import VAT, customs duties and clearance fees may be charged by the carrier or customs authority on delivery and are the customer’s responsibility.

5. Promotions

Promotional prices (such as launch deals) are valid while stocks last and cannot be combined with other discounts unless stated otherwise.

6. Orders and contract

The contract is concluded when you complete payment and receive our order confirmation by e-mail. We may refuse or cancel an order in case of suspected fraud, unavailability or manifest error, in which case any payment is refunded in full within 14 days.

7. Payment

Payments are processed securely by Mollie B.V. We accept the payment methods shown at checkout (e.g. Visa, Mastercard, American Express, Apple Pay, Google Pay and, in euro, Bancontact). We never see or store your full card details.

8. Delivery

We ship worldwide. Orders are dispatched within 1–2 business days. Indicative delivery times and costs are described in our shipping policy. Shipping is free for orders over €50 / $55 / £45. The risk of loss passes to you when you (or a person designated by you) take physical possession of the goods.

9. Right of withdrawal

Consumers have a legal right to withdraw from the contract within 14 days without giving any reason. FlashKicks extends this period to 30 days from delivery. See the full withdrawal information and model form and our returns policy.

10. Legal guarantee

Goods must be as described, of satisfactory quality and fit for purpose. Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days of delivery; after that you can ask for a repair or replacement and, if that fails, a price reduction or refund. You can make a claim for up to 6 years after delivery (5 years in Scotland). If you live in the EU, you also benefit from the legal guarantee of conformity of at least 2 years under the law of your country. Normal wear and tear and damage caused by improper use are not covered. Contact us at support@flash-kicks.com to make a claim.

11. Liability

Our liability is limited to the value of the order, except in case of fraud, intentional misconduct or gross negligence, or where the law does not allow a limitation.

12. Personal data

We process personal data in accordance with our privacy policy.

13. Complaints and disputes

Please contact us first at support@flash-kicks.com; we reply within 2 business days. If we cannot resolve your complaint, consumers in the UK can get free advice from Citizens Advice (citizensadvice.org.uk) and consumers in the EU from the European Consumer Centre in their country. The courts of England and Wales have jurisdiction, without prejudice to a consumer’s right to bring proceedings in the courts of their country of residence.