Help
FAQ
Are your sneakers authentic?
Yes — every pair is 100% authentic, brand-new and shipped in its original box. If you ever have doubts, contact us and we will refund you in full.
How long does delivery take?
We dispatch from Manchester (UK) within 1–2 business days. United Kingdom 1–2 business days, EU and rest of Europe 3–7, rest of the world 5–12 business days.
How much is shipping?
Shipping is free on orders over €50 / $55 / £45, worldwide. Below that, the cost depends on the destination and is shown in your bag before checkout.
Do you ship worldwide?
Yes. We ship from the UK: orders delivered outside the UK (including the EU) may be subject to import duties and taxes collected by the carrier on delivery.
Which currencies can I pay in?
Euro (EUR), US dollar (USD) and British pound (GBP). We pick the currency of your country automatically; you can change it at the top of the page. You are charged in the currency shown at checkout.
Can I return my order?
Yes, within 30 days of delivery. The sneakers must be unworn, in their original condition and box. See our returns policy for how it works.
Which payment methods do you accept?
Visa, Mastercard, American Express, Apple Pay, Google Pay and — for payments in euro — Bancontact. All payments are processed securely by Stripe; we never see your card details.
Which size should I order?
We show sizes in the system of your country — EU, UK or US — automatically, and you can switch at any time next to the size selector. Most models fit true to size; the size guide has the exact conversion per brand.
Can I change or cancel my order?
E-mail support@flash-kicks.com as soon as possible. If your order hasn’t shipped yet, we’ll change or cancel it free of charge.
Will I get an invoice?
Yes, you receive an order confirmation and a receipt by e-mail after payment. We are not VAT-registered, so no VAT is charged.