Returns & refunds

Not the right fit? You have 30 days from delivery to return your order — no reason needed.

How to return

1. E-mail support@flash-kicks.com with your order number and the item(s) you want to return (or use the withdrawal form).
2. Pack the sneakers in their original box, inside a shipping box (don’t tape or write on the shoebox).
3. Send the parcel with a tracked service to the address we give you, within 14 days of notifying us.

Conditions

• Unworn outdoors, clean, with all tags and the original, undamaged shoebox.
• Return shipping costs are paid by the customer, unless the item is defective or we sent the wrong item.
• If the sneakers show signs of wear beyond trying them on, we may reduce the refund by the diminished value.

Refunds

We refund the price of the returned items and the original standard shipping cost (for a full return) within 14 days of your withdrawal notice, using your original payment method and currency. We may wait until we have received the items or proof of shipment.

Exchanges

Need a different size? Return the pair and place a new order — it’s the fastest way to secure your size.

Defective items

Your statutory rights are not affected. If an item is faulty, e-mail us photos of the defect and we will repair, replace or refund it under the Consumer Rights Act 2015 — and, if you live in the EU, under the legal guarantee of conformity of your country.